Wallflower Online Returns and Exchanges policy
If your purchase is not suitable or if it doesn’t fit, you may Return any item purchased online (unless stated otherwise e.g. sale items) for a credit or exchange provided the following instructions are strictly followed.
Process to Return items:
If you wish to return an item for exchange or credit, please follow these steps:
Returned items are at the customer’s own cost and responsibility via a track and trace method. All items must be in the “as new” condition with all tags remaining intact, no signs of wear and tear, and no sign of body odour or other smells.
Shipping costs will not be refunded.
No returns will be accepted unless all the above conditions are strictly met.
Where a refund is provided due to a fault, Wallflower shall endeavour to ensure that the refund is made as soon as possible. Where a customer uses a third-party service for making payment such as After Pay or Laybuy, refunds shall be made according to those company terms.
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